Welcome to the RS Pet Store website and our comprehensive pet care facilities. These Terms and Conditions govern your use of our physical store, online booking services, and specialized pet care facilities. By engaging with our grooming, training, boarding, or retail services, you agree to be bound by these specific operational terms. Our primary goal is to ensure a safe, healthy, and joyful environment for every animal entrusted to our dedicated care. We request all pet parents to read these guidelines thoroughly before scheduling any appointment or purchasing our retail products. RS Pet Store reserves the right to update these operational terms periodically to reflect new safety protocols or service enhancements. Your continued patronage following any changes indicates your complete acceptance of our updated facility rules and service policies. If you do not agree with our operational guidelines or safety requirements, we kindly ask that you refrain from using our pet services.
All service appointments for grooming, training, and boarding must be scheduled in advance through our official website or direct contact number. We completely understand that personal schedules can change unexpectedly, requiring adjustments to your pet's planned visit. Therefore, we respectfully request a minimum of twenty-four hours' notice for any appointment cancellations or rescheduling requests. Failure to provide adequate notice may result in a standard cancellation fee applied to your next service booking. For extended boarding reservations during peak holiday seasons, a non-refundable deposit is required to securely hold your pet's accommodation. We strive to maintain a strict daily schedule to ensure every pet receives their fully allotted time for expert care and attention. Late arrivals exceeding fifteen minutes may necessitate a shortened service session or a complete rescheduling of the appointment. Our team greatly appreciates your punctuality as it helps us maintain a calm and stress-free environment for all visiting animals.
The health and well-being of all animals within our facility is our absolute highest priority at all times. Before utilizing our grooming, training, or boarding services, pet parents must provide valid proof of current required vaccinations. Dogs are strictly required to be up to date on Rabies, DHPP, and Bordetella immunizations administered by a licensed veterinarian. Cats must possess current vaccination records for Rabies and FVRCP before entering our shared care spaces. We reserve the right to respectfully refuse service to any pet exhibiting signs of contagious illness, severe lethargy, or untreated parasite infestations. If a pet becomes unexpectedly ill during a boarding stay, our staff will immediately attempt to contact the owner or the designated emergency contact. In the event of a severe medical emergency where the owner cannot be reached, RS Pet Store is authorized to seek immediate veterinary care. All costs associated with emergency medical treatments provided during a pet's visit will be the sole responsibility of the pet owner.
RS Pet Store is highly committed to maintaining a peaceful, safe, and positive atmosphere for pets, owners, and our dedicated staff. We conduct brief behavioral assessments for all new pets prior to admitting them into group training or open-play boarding areas. Pet owners must fully disclose any history of aggression, severe anxiety, or biting incidents before booking a service with our team. If a pet displays uncontrollable aggressive behavior that compromises the safety of our team or other animals, we will halt the service immediately. In such instances, the pet owner will be contacted for prompt pickup and will remain financially responsible for the scheduled service. For the safety of everyone in the facility, all pets must enter and exit the premises securely fastened on a reliable leash or inside a sturdy carrier. Our staff utilizes industry-standard, gentle handling techniques and positive reinforcement to manage pet behavior during grooming and training sessions. We absolutely do not tolerate any form of harsh physical correction or verbal abuse toward animals within our store or care centers.
We take immense pride in curating a premium selection of pet nutrition, wellness supplements, durable toys, and everyday essentials. If you are not completely satisfied with a retail purchase, you may return unopened and unused items within fourteen days of the original transaction. All returned merchandise must be in its original packaging, free from damage, and accompanied by the original physical or digital purchase receipt. For the strict health and safety of all our animal customers, we absolutely cannot accept returns on opened bags of pet food or edible treats. Additionally, sanitary items, grooming tools, and heavily chewed toys are completely non-refundable once they have left our store premises. Defective products or items damaged during our delivery process will be promptly exchanged or fully refunded upon inspection by our retail team. Refunds will be issued directly to the original payment method utilized during the initial checkout and billing process. We encourage pet parents to consult with our knowledgeable staff to ensure they select the most appropriate products for their pet's specific dietary needs.
Our professional groomers strive to provide a comfortable and beautifying spa experience tailored to your pet's specific coat condition and breed standards. Prior to the grooming session, owners must inform our staff of any physical sensitivities, recent surgeries, or underlying skin conditions. If a pet arrives with a severely matted coat, our groomers will always prioritize the animal's comfort and health over achieving a specific aesthetic style. De-matting can be a highly painful process, so we may require the owner's permission to perform a short shave-down to safely remove severe tangles. Additional handling fees may be applied for pets that require exceptional behavioral management or specialized grooming techniques due to extreme anxiety. We utilize only premium, vet-approved, hypoallergenic shampoos and conditioners, but owners are welcome to provide their own medicated products if prescribed by a veterinarian. Our team will contact you promptly once your pet's spa session is completed to minimize their time spent waiting in our holding areas. Pets left for more than two hours after their grooming completion notice may be subject to standard daycare boarding fees.
Our travel and boarding services are uniquely designed to provide a secure, comfortable, and enriching environment for your pets while you are away. Owners are highly encouraged to bring their pet's regular daily food to prevent sudden gastrointestinal upset caused by abrupt dietary changes. We happily accommodate the administration of basic oral or topical medications during boarding stays at no additional daily charge. However, we cannot accept pets that require complex medical interventions, continuous veterinary monitoring, or injected medications like insulin. All boarding guests receive dedicated one-on-one playtime, fresh water, and regular wellness checks throughout the duration of their stay with us. Personal items such as favorite blankets or durable chew toys are permitted, though RS Pet Store cannot guarantee these items will return in their original condition. Boarding checkout time is strictly set for the early afternoon, and late pickups will automatically incur an additional overnight accommodation charge. We capture daily photographs and wellness updates for our premium boarding guests to ensure owners remain connected with their furry family members.
While RS Pet Store employs rigorous safety standards and highly trained professionals, interacting with animals inherently involves some degree of unpredictable risk. By utilizing our services, you acknowledge that pets can occasionally act unpredictably, which may result in accidental injury to themselves or others. RS Pet Store, its owners, and its employees shall not be held financially liable for any unavoidable accidents, illnesses, or injuries that occur on our premises. This limitation of liability extends to any items, vehicles, or personal property brought onto the store property by the pet owner or their representatives. Pet parents agree to fully indemnify and hold RS Pet Store harmless against any claims or damages caused directly by their pet's uncontrolled behavior. If your pet causes significant damage to our facility equipment or inflicts injury upon a staff member, you will be held financially responsible for the resulting costs. We strongly recommend that all pet owners maintain active pet insurance policies to cover any unforeseen medical emergencies or behavioral incidents. These terms constitute the entire operational agreement between the pet owner and RS Pet Store regarding the utilization of our comprehensive pet care services.